Returns & Exchanges
Customer Policy
An eligible ready-to-wear item may be exchanged within 21 days of delivery.
To qualify for an exchange
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The item must be unworn, unwashed, unaltered and undamaged.
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All original tags and packaging must be present.
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The customer must provide the order number or invoice.
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The requested replacement must be available in stock.
Courier charges
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For a size, colour or preference change, the customer pays the courier charges.
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If Zeitgeist sent an incorrect item or confirms a defect, Zeitgeist pays the courier charges.
In-store exchange in Lahore and Islamabad
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A full-priced product may be exchanged in store for another available item. Any price difference will be settled at the store.
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A sale product may be exchanged in store for another size of the same product, subject to availability.
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The customer must bring the item with its original tags and the order number or invoice.
Items that cannot be exchanged
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Used, washed, altered, stained, damaged or fragranced items.
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Items without original tags or proof of purchase.
Made-to-measure and bespoke
Made-to-measure, bespoke and personalised garments cannot be returned or exchanged because they are made for the individual customer. Any fitting concern will be reviewed for alteration.
How to request an exchange
Contact Zeitgeist Customer Care with the order number, item details and reason for exchange. For a damaged, defective or incorrect item, include clear pictures. Do not send the item before receiving return instructions.
