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We want you to love every Zeitgeist piece you own. If something doesn’t meet your expectations, our return and exchange service ensures a smooth, hassle-free experience. Whether you choose to return it to one of our stores or send it back to us.

Eligibility

To qualify for a return or exchange, please ensure that:

• The item is in new condition — unworn, unwashed and unaltered.
• The item is accompanied by the original invoice.
• The return or exchange request is made within 7 calendar days of receiving your order.

Return & Exchange Options

1. Return to Store

• Visit any Zeitgeist retail store with your original invoice for quicker processing.

2. Return Online

• Contact our Customer Care team via WhatsApp or email within 7 days of delivery to request a return or exchange.
• Once approved, you will be provided with our return address.
• Ship your item(s) back to us using a trackable courier service.
• Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect.

Processing Time

• Please allow 5–7 working days from the date we receive your return for inspection and processing.

Refunds

• Approved refunds will be issued to the original payment method within 10–15 business days after we receive and verify the returned item.
• Shipping charges are non-refundable unless the product was faulty or incorrect.

The above policy is applicable to online purchases only

Shop with confidence. Our checkout is encrypted with the latest security standards to ensure your personal and payment information stays safe.

Our customer care team is available Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 9:00 AM – 1:00 PM.

For assistance, please contact us at +92 331 4541169