We want you to love every Zeitgeist piece you own. If something doesn’t meet your expectations, our return and exchange service ensures a smooth, hassle-free experience. Whether you choose to return it to one of our stores or send it back to us.
Eligibility
To qualify for a return or exchange, please ensure that:
- Returns are only applicable for the same item in a different size (smaller or bigger)
- The item is in new condition — unworn, unwashed, unaltered, and with tags still intact.
- The item is accompanied by the original invoice.
- The return or exchange request is made within 7 calendar days of receiving your order.
Return & Exchange Options
1. Return to Store
- Visit any Zeitgeist retail store with your original invoice for quicker processing.
2. Return Online
- Contact our Customer Care team via WhatsApp or email within 7 days of delivery to request a return or exchange.
- Once approved, you will be provided with our return address.
- Ship your item(s) back to us using a trackable courier service.
- Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect.
Processing Time
- Please allow 5–7 working days from the date we receive your return for inspection and processing.
Refunds
- Refunds are not applicable on items purchased during sale or promotions.
- Approved refunds will be issued to the original payment method within 10–15 business days after we receive and verify the returned item.
- Shipping charges are non-refundable unless the product was faulty or incorrect.
The above policy is applicable to online purchases only
