Shipping Policy – Zeitgeist
Thank you for shopping with Zeitgeist. We are committed to delivering your orders as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–3 working days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, promotions, or peak seasons, processing times may be slightly longer.
Delivery Time
- Major Cities: 2–5 working days
- Other Cities & Remote Areas: 3–7 working days
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping promotions may be offered from time to time and will be communicated on our website and social media channels.
Order Tracking
- Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp.
- You can use the tracking number to monitor the status of your shipment.
Stock Availability
- All orders are subject to stock availability.
- In rare cases, an item may become unavailable after an order is placed due to inventory discrepancies or high demand.
- If this occurs, our customer service team will contact you to offer an exchange, replacement, store credit, or refund.
Delivery Attempts
- Customers are requested to ensure availability at the provided delivery address.
- Courier companies may make multiple delivery attempts. Failure to receive the parcel may result in the order being returned to us.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of receiving your order.
- Claims submitted after this period may not be eligible for replacement or refund.
Delays
While we strive to deliver all orders on time, delays may occasionally occur due to courier issues, weather conditions, public holidays, security situations, or operational challenges. We appreciate your patience and understanding in such circumstances.
Contact Us
For any shipping-related inquiries, please contact our customer support team through our official website, WhatsApp, or social media channels.
Thank you for choosing Zeitgeist.
